Did you know that only 22% of home sellers surveyed were satisfied with their Realtor?

The Phyllis Frankel Realty Group has been built from the ground up with time proven systems, practices, the newest technologies and a team of knowledgeable real estate experts to give you the utmost service.

So what is the end result? Satisfied Clients. A questionnaire is sent to every client after closing and we are happy to post their responses below.

Please contact us today so that we can add your glowing satisfaction report today!

Testimonials from our Buyers | Sellers


Buyer Testimonials:


To whom it may concern,

I recently completed a home purchase in the St. Augustine area through Phyllis Frankel Realty, and I want to commend the agency and particularly my personal agent, Tim. He was exemplary through all phases of the transaction; locating the right home, negotiating the right price, and handling the closing details.

I was in Florida for only 2 days, and submitted information requests through the Frankel Realty and other websites. The next morning, Tim phoned me promptly to extend his assistance in helping me find a home. Without having time to qualify me as a serious buyer, Tim nevertheless spent the entire day driving me around looking at properties. He listened carefully to my requirements, so we wasted little time in finding the right home.

Once found, Tim negotiated a $5,000 reduction in the purchase price, even though the home had just recently been reduced by $10,000. In addition, Tim negotiated very favorable terms in the way of a home protection plan, repair allowance, and other fee reductions. I would have paid the full asking price, but Tim correctly predicted that he could save me additional money.

Once the contract was signed, Tim managed the entire closing process on my behalf. Since I live out of state, he took complete control and served as my local representation. Tim personally handled all logistics, including attending inspections and ensuring all closing documents were completed.

I highly recommend Tim to anyone seeking a dedicated teal estate professional who will invest significant time and commitment to their house search. Tim put as much effort into the process as if it were his own house.


David Theony






Just a note to thank you for all your help in our home search. Mike and I appreciate you and we appreciated your patience with our long search.



I will be happy to recommend your agent and your firm. Your office team was also great in making sure that the processes went as smoothly as possible. You have a wonderful team.



Everyone was first class! We would absolutely recommend the Phyllis Frankel Group to our friends.

The Netherys



Thanks Carey, I really never did let you know how much I appreciated your help in finding the home. You were very professional and a huge help in making it happen.

I bring your name up whenever I hear anyone talking about shopping for a home in Jacksonville and I hope to be lucky enough to work with you on my next move. Thanks again Carey, I really appreciate it!


P.S. Carey was the only one who replied to me from Realtor.com. Carey was great and will be highly recommended!



Dear Phyllis,

One rarely finds a caring, kind concerned and professional person this day and time. You are a jewel!

There really are no words to express my appreciation for your thoughtfulness and efforts for me -- for Douglas, my son. You have shown me options for my life as it is now and have gone out of your way to help Doug.

Thanks Phyllis. I thank God the Father for you -- you are so special.




Dear Phyllis,

Cyndi, as usual did a great job. As she said in a year, I will be back again investing.

Dr. Rosemary



To Management Team,

My husband and I recently closed on a home we purchased through Carey. We were so impressed with the service we received from Carey that we felt we had to let you know what an asset he is to your company. We had a bad experience with new construction and Carey handled it with extreme professionalism. We also appreciated the updates and calls we received from what I assume is the Admin Staff within your office. Thank You for a good experience on our first home purchase. We feel comfortable to recommend you as often as we can.


Tarik & Lisa


Seller Testimonials:


I would like to take this opportunity, although belated, to thank you and your staff. I was forced to sell my home in Jacksonville, FL this spring on short notice while dealing with the turmoil of divorce proceedings. I was contacted by Tim Coutu, his professionalism and dedication made this frustrating process proceed smoothly.

Despite having the first three contracts fall through because of problems with the buyers, the appraisal, and the buyers financing, Tim stuck with it, kept me well informed and kept my mind at ease during these trying times.

When the fourth contract looked as if it may be running into problems, Tim was again on the phone immediately and worked long hours to hold it together. He expertly and professionally worked with FHA representatives (locally and in Atlanta), as well as, the buyer's agent, and the company that was handling the closing to hold the deal together.

Above and beyond all that, on the personal side of the deal I felt Tim had nothing but compassion and a personal interest in my situation. When my wife stopped speaking to me and refused to sign paperwork, again, Tim took that extra step and contacted her himself and managed to bring her back in the fold without alienating any of the parties involved.

Tim is an absolutely professional, knowledgeable, helpful, and reliable real estate agent. I think it is rare to find a friend while conducting difficult and emotionally charged business... but I found one in Tim. I look forward to the day I can return the favor and would be proud to recommend him to anyone looking to do business in Jacksonville.

Best regards,




My wife and I are both more than satisfied with our experience with Phyllis Frankel Realty. As people who are online frequently the use of email to keep us up to date with the marketing of our home, feedback on showings, and market updates was excellent. The online showing feedback was by far the highlight from that perspective. It gave us a real idea of what buyers and their agents thought of our house.

I would also like to highlight our experience with Carey. We moved to Orlando only a few days after we put our house on the market. Carey not only did an excellent job of keeping us informed of offers on our house but also was invaluable in helping coordinate inspections and repairs. He was always available by phone and returned all of my calls promptly.

Kudos to the entire team and we hope you have a wonderful holiday season!

Phillip Trickey



To say that we are happy with your services would be an understatement. Your ability to find a buyer for our home in just 30 days was most impressive. And this occurred during what is usually thought of as the worst selling period of the year! We were also extremely pleased with your marketing approach & above all your keeping us informed. Communications are so important, particularly with us being out of town & we felt more confident with your constant updates.



I would like to take this time to mention what a fantastic job your agent did in assisting my wife and myself with selling my house and buying the condo. He was always there to answer any questions or handle any issues no matter what time of day. His professionalism and patience are second to none. I realize that with my wife's poor health and dealing with our two dogs, we were quite the challenge. Your agent realized the strain it was on our family and did everything possible to work with the issues.

Steve and Kellie



We had our property on the market with another company for over a year with very few showings and no results. When you took over our listing we had an immediate increase in the number of showings. Using your targeted marketing strategy the property was sold in six weeks. We wish to thank you and your staff for the professional and personal attention in the sale of our home.



I would like to express my complete satisfaction at the continuous showing of the house to prospective buyers and the superb handling of negotiations. But most of all, I would like to commend you and your staff who never tired of responding to my telephone calls and made those last few hectic days before closing completely "painless".